Child Support Specialist

1. Communicate with parties by phone and in person to obtain information, answer questions, and determine appropriate action. 
2. Interpret court orders and enter them into computer system; set up financial account;  receipt and disburse monies within specific timelines; monitor and maintain all accounts.
3. Initiate and process income withholding and national medical support notices.
4. Log all client contacts (telephone calls, mail, etc.) as case events and forward information to appropriate staff.  
5. Monitor reports and work lists and take appropriate action.
6. Draft letters, court documents to include orders to show cause, actions to compel support, notices, income withholding orders, pleadings for court hearing or wage assignment effectuation, etc. and follow through on proper completion.
7. Appear/testify as requested in court for hearings.
8. Assists in training other staff as needed. 

1. High school diploma or equivalent. 
2. Certified training in effective interviewing tactics desirable.
3. One (1) or more years’ experience working in a Human Services field, Accounting field, or paralegal office environment.  An Associate’s degree in any of these area’s is strongly preferred.
4. Ability to type a minimum of 35 words per minute determined by a standard keyboard test.

1. Working knowledge with Microsoft® Office and data base programs. 
2. Ability to exhibit good grammar and spelling skills, and possess basic math skills.
3. Ability to work with the Wisconsin KIDS software system and maintain timely data work lists to track status changes for state and federal reporting purposes.
4. Must have strong interviewing skills.
5. Ability to work with a minimum of supervision and maintain high degree of confidentiality regarding program, client and office information.
6. Ability to use tact and courtesy in maintaining an effective working relationship with department employees, county supervisors, county officials, and general public. 
7. Ability to read, comprehend, and communicate, both verbally and in writing.

Employees hired to work a full time schedule (40 hours per week) are eligible for full time benefits.
 
 Benefits to promote employee/family wellness (full time status):

• Health Insurance including prescriptions – 85% of premium paid by the County of Door
• Wellworks wellness participation – health insurance premium discount
• Dental Insurance – 100% of premium paid by the County of Door!
• Vision Insurance
• Term Life Insurance - offered through WI Dept of Employee Trust Funds (ETF)
• Income Continuation Insurance – ask about premium holiday!
• Flexible Spending Account (FSA)
• Wisconsin Retirement System – required participation in Employee/Employer match
• 457(b) Deferred Compensation plans – (Wisconsin Deferred Comp & Nationwide)
• County of Door is a Public Service Loan Forgiveness (PSLF) qualifying employer!

Benefits to promote work/life balance (full time status):

• Paid Holidays
• Paid Time Off (PTO) Plan
• Personal Day(s) by position
• Flexible/Alternative Work Schedule by position