Destination Specialist

Join the Destination Door County Team as a Visitor Information Specialist!

Are you passionate about Door County and eager to share its charm with visitors from near and far? Destination Door County is seeking a friendly and knowledgeable Visitor Information Specialist to join our team. In this dynamic role, you'll be at the heart of creating memorable visitor experiences, helping guests discover the best of what our beautiful county has to offer. If you love connecting with people, have a knack for problem-solving, and want to be part of an organization dedicated to enhancing both the visitor and resident experience, we’d love to hear from you!

Let’s work together to showcase the magic of Door County. Apply today

JOB DUTIES

In person, via telephone or email, provides excellent customer service to all inquiries to create a favorable first impression of Door County. Maintains and improves the quality of information available to all visitors and visitor services staff as the frontline of the Door County experience.

As part of the Visitor Center team, assists walk-in visitors, visitor inquiry telephone calls and emails, and gift certificate requests promptly and informatively.

Creates and maintains a comfortable and welcoming lobby environment.

Maintains a high level of knowledge of Door County's accommodations, public and private attractions, highways, recreation areas, events, weather conditions, festivals and tourist attractions.

Ensures that visitor information publications are well stocked in the brochure racks in the lobby, outside the lobby and on display tables; disposes of out-dated materials. Maintains inventory of all members’ brochures and notifies partners when additional materials are needed.

Provides first hand feedback to the Management Team to help in shaping new strategies and developing organizational goals.

Duties may include:

·         Fulfilling special requests

·         Mailings of catalogs and literature

·         Process gift certificate sales

·         Maintaining seasonal décor in the lobby and on the front porch

·         Organize printed and delivered materials (must be able to lift at least 25lbs) 

PLEASE NOTE: This position requires some weekend shifts. 
 

BENEFITS

Health, Dental, Vision, Life, 401K (5% Match), Paid Vacation, Holidays