Optometric Technician/Communications

Optometric Technician/Communications 

Door County Eye Associates is a busy optometry practice with a father/daughter doctor team. We provide full-scope medical eye care and high-quality optical products and services. We are seeking an optometric technician and communications assistant with outstanding customer service and people skills, seeking long-term employment. The ideal candidate will have strong organizational skills, is able to multitask, self-motivated and a positive attitude. 

Primary Duties:

• Split time about 50/50 between performing pre-testing for optometrists and front desk duties 
• Optometric technician duties includes:
• Pre-testing patients for exams
• Performing ancillary testing for doctors (optos, OCT, visual fields)
• Assisting front desk staff if there is time in between patients with checking charts, checking patients in and out, etc. 
• Front Desk/Communications duties:
• Send communications to other healthcare providers (close the referral loop) 
• Work with website representative to update periodically throughout the year 
• Manage RingCentral (phone system)
• Manage SolutionReach (appointment and other patient reminders, patient intake forms)
• Answering phones and assisting patients in-office with scheduling

Hours:

• Monday 7:45am-6:15pm, Tuesday 7:45am-5:15pm, Wednesday 7:45am-5:15pm, Thursday 7:45am-5:15pm, Friday 7:45am-12:15pm
• One hour lunch break every day
• No weekend or late-night hours!

Qualifications:

• High school diploma minimum
• Strong customer service and communication skills 
• Self-motivated, detail-oriented, and positive attitude are a must
• Team player 
• Comfortable using computer and able to learn how to use new programs
• Must be dependable and punctual
• Able to multitask in a fast-paced environment 
• Preferred but not required: background in healthcare or office environment 

Benefits:

• Hourly compensation based on experience and education 
• 17 days PTO for personal, sick and family needs after completing 3-month trial period
• Paid holidays (FT employees are reimbursed for the following holidays when they fall on normal workdays: New Year's Eve afternoon, New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Christmas Eve afternoon, Christmas Day)
• $400 monthly health insurance stipend 
• Quarterly bonuses based on office productivity 
• Eyecare: no cost to employee; spouse and dependent children receive one eye exam per year at no cost
• Eyewear: employees receive two pairs of glasses at no charge every year or contact lenses and one pair of glasses; spouse and dependent children receive materials at cost 
• Career development: paid continuing education locally and potential for out-of-state/country travel